RESERVATIONS

Please complete the form below with accurate information and let our personnel address your request efficiently.

GUEST SATISFACTION SURVEY

“Welcome to LEOGRAND Hotel & Convention Center, Chisinau
I sincerely appreciate you taking the time to share your comments to let us know if we are providing you with the finest personal service and facilities. We appreciate your help as we do our best to continually improve. Thank you for choosing LEOGRAND Hotel & Convention Center.”Warm regards
Murat Ozel
General Manager

*- marks mandatory fields

*Name: *E-mail: Phone number: Arrival Date: Departure Date: Room No:

When you arrived to the hotel, was the information concerning your reservation correct? Yes No

How were your reservation made? Other (please specify):

What was the source of your reservation? Internet web-site: Recommendation: Other (please specify):

Please rate your satisfaction with each of the following:	very satisfied	somewhat satisfied	neutral	somewhat dissatisfied	very dissatisfied
Overall impressions:
Overall satisfaction with this guest experience:
Overall Guest Room quality:
Overall cleanliness of the guest room:
Was everything in your room in working order?	Yes No
How would you rate overall:	very satisfied	somewhat satisfied	neutral	somewhat dissatisfied	very dissatisfied
Laundry & Dry Cleaning Services:
Meeting facilities:
Business Center (Tel&Fax&Msg) services:
Fitness Center:
Cleanliness of the hotel:
The atmosphere at the Lobby?
How do you feel about the security and safety in the hotel?
What could be your general comment about hotel?
Quality of Hotel Staff and Services:	very satisfied	somewhat satisfied	neutral	somewhat dissatisfied	very dissatisfied
Receiving a warm and sincere greeting upon arrival:
Easy of reservation process:
Check-in speed:
Have the Hotel activities been presented at C/in?:
Staff efficiency:
Staff attitude:
Attentiveness of front desk clerk:
Attentiveness of bell staff:
Ability of the staff to anticipate your needs:
Check out speed:
Was your bill correct?	Yes No
Food & Beverage:	very satisfied	somewhat satisfied	neutral	somewhat dissatisfied	very dissatisfied
Have you been served efficiently and courteously at our restaurants?
Have you been served efficiently and courteously at our bar?
Room service and mini bar overall:
Quality of food:
Overall breakfast experience:
Overall lunch experience:
Overall dinner experience:
Overall eating/dining experience:
How likely are you to recommend LEOGRAND Hotel to friends or associates:
If you travel back to the area, how likely are you to return to LEOGRAND Hotel & Convention Center
Did you experience any problems during your stay?
If you reported any problems, how satisfied are you with the resolution:	Yes No

Notes: Please suggest any service, product or amenity you like added, or please, let us know who have made your stay more memorable: